Back HCV Policy & Advocacy New Hepatitis C Helpline Offers Information and Referrals

New Hepatitis C Helpline Offers Information and Referrals


On February 1, The Support Partnership for Hepatitis C (TSP) launched a new project to connect people living with hepatitis C to resources and services in their communities.

TSP is a collaboration between 5 community non-profits:

  • HealthPro (formerly Hep-C ALERT) -- Fort Lauderdale, FL
  • Hepatitis C Association -- Scotch Plains, NJ
  • Hepatitis Education Project -- Seattle, WA
  • Hep C Connection -- Denver, CO
  • Project Inform -- San Francisco, CA

"One Call -- Lots of Help"

TSP aims to improve the well-being of people affected by viral hepatitis. Trained peer counselors will provide emotional support, health information, and relevant referrals, working with callers to set health-related goals related to all stages of living with hepatitis C -- from risk assessment and HCV testing through considering treatment and improving quality of life. Counselors will follow-up with callers to help them follow through with their decisions. 

The new national helpline can be reached toll-free at 877-HELP-4-HEP (877-435-7443), via email at JLIB_HTML_CLOAKING , or on the web at The phone helpline is staffed Monday through Friday, 9 am to 7 pm EST (6 am to 4 pm PST).

TSP maintains an up-to-date national database of 25,000 referral resources. The project is creating interactive referral maps showing local resources and services including community health centers, liver disease specialists, and hepatitis C support groups. Maps are available now for partners' states and others are under development.

"People with hepatitis C just can’t seem to get the help they need...Sometimes, I’m the fourth or fifth person they have spoken to," TSP peer counselor Judi stated in a recent press release. "As a peer counselor, I can share common experiences and talk about different coping strategies and resources. When I was diagnosed I had many of the concerns and questions that they are having...I can really set their minds at ease with answers to their questions that contribute to a sense of well-being and hope."



The Support Partnership. New National Hepatitis C Helpline Promises "One Call -- Lots of Help." Press release. January 24, 2012.